Have a look at the following phrases from yesterday's lesson. There is some interesting vocabulary here, even if you're not doing the General IELTS test.
- the unacceptable state of
- the neglected and shabby state of
- carry out maintenance work
- in all that time
- paint is peeling off the walls
- floor tiles are cracked
- there is mould and mildew growing
- we are being treated like farm animals
- putting our health at risk
- the customer experience
- address the issue
- as a matter of urgency
- a full refurbishment
- consider some form of compensation
- tolerate a situation
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